Incompetent stonewalling a***holes. Take your business somewhere else. Took two weeks to send me the wrong part. I e-mailed them as soon as the part arrived and told them about it. No reply. E-mailed again. No reply. Two weeks later I e-mailed again. Finally got a 'form letter' reply asking for the model number and a photo of the part they sent. I sent them the info and photo they requested. No reply. Two months later, I bough the part I needed from a different company (that company sent me the right part in just four days!). Doug Smith Spares gets a big fat F from me.

Approximate cost: $85