Receiving one star as this is the minimum! Worst experience ever and is still ongoing. BHT Gosford are refusing to honour my warranty for a handbrake that is virtually non-exsitent. This is a serious safety issue. Refusal based on I got mud in the handbrake shoes. According to BHT, Hilux's cannot handle mud as mud renders the handbrake inoperable. This is a design flaw. Toyota clearly sell the Hilux as 4x4's, they advertise them driving off road on unsealed roads and through water crossings. Yet, they cannot handle mud!?! Considering the el nino weather recently, you do not have to go off roading to expose your car to mud. I disclosed my purpose to travel off road prior to buying and was assured this was the perfect car for going off road. Obviously not! They are refusing to honour my warranty leaving me with a $70k plus Hilux that I cannot park on anything with an incline as the handbrake fails and I cannot take it off road. Furthermore, they have refused to address my warranty claim when the front door seal failed allowing water egress. Despite Toyota having a water wadding depth of 700mm, the door seals which is lower than this, cannot go below the water level!?! BHT are refusing to provide me with written correspondnace as to why they are voiding my warranty and have simply wiped their hands of me. DISGRACEFUL!

Ps, I tried to leave a review on their website as a guest customer experience. However, unless you speak praise for them, they will not publish your review! Do yourself a favour by conducting independent reviews of their products. There are numerous forums disclosing the Hilux's poor (and I use this term kindly) handbrake.

Approximate cost: $70000

Do NOT trust a word out of their mouths! Only reason they score one star is this is the least possible...

DO NOT get the AHG Protected Warranty.

My experiences with McGraths Liverpool Subaru.

1. Bought a brand new Subaru Outback station wagon 3.6r in April 2017. Took out the additional road side assistance package costing $1,795. After 5 years I required the roadside assistance due to a flat battery. I called for roadside assistance to be told I did not have any as McGraths had cancelled the policy without notification and without refund, which left me stranded. This is fraud, pure and simple.
2. Always had car serviced there. Had issues from day one with the battery going flat having three new batteries put in in the first 2 years. During one replacement the battery was replaced with a mini sized battery instead of the full sized.

Approximate cost: $60000