Reviews by david-m324

This review is for Procycles, St Peters NSW

verified email - 01 Oct 2022

I took my Kawasaki ZXR750 to Hornsby Procycles service because St Peters shop was too busy.
Now I know why you can get your bike serviced straight away at Procycles Hornsby, because Anthony Katter owner of Procycles (nephew of Bob Katter) is a complete rip off merchant.

My bike needed only a minor service, change of oil and filter and a new rear tyre, which is what I asked for.
Anthony without my permission went ahead and racked up a bill of $2,600 on many faults he apparently found - leaking forks and cam cover - neither leaking when I dropped the bike off.
He said he cleaned out the tank and carbs, which I paid for, but three weeks and two rides later the bike wouldn’t start. I called Anthony - he sent someone straight awAy to collect the bike (of course) next day calls me to say 9 hours of work done - again without a diagnostic courtesy call/estimate. Charged me for 9 hours work for cleaning only two of my four carbs - including 6 hours in the sonic bath at $120/hour. Had he actually cleaned the tank and carbs on the initial service like he charged me for the carbs should not have needed cleaning three weeks later. But he had no recollection of servicing the bike a few weeks before - even though it’s a very distinctive vintage bike.
When I complained he refused to discount the bill at all (over $1,000) was very disrespectful and even taunted me with “you know your bike has a flat spot between 7,000 to 9,000 revs”. So he had also thrashed my 31 year old bike without my permission.
He then had his sales manager Matthew Palmer call me and pretend to be the owner of the business and said the head technician test rides all bikes but sometimes Anthony does as well. So I said why don’t you trust your head technician? He had no coherent response.
They refused to return my bike unless I paid their ridiculously over inflated bill, which in the end I had to do to get my bike back.
Will never go back to these shysters. Avoid them like the plague!!!

Approximate cost: $3700

Special Offers