After I had trouble recieving my item I was sent another and it too didnt arrive. It would seem that australia post have some issues delivering to an australian business address. I had already recieved a refund of the postage when the first order went missing and when it didnt arrive the second time Identity Direct issued me a refund of the purchase price too. Then I was contacted by an Identity Direct representative that had already re-ordered the item and had it delivered directly to their offices so he could forward on to me, I thought after the refund they wouldn't bother but obviously their customers mean a lot to them. This is the kind of service you can trust and I would highly recommend purchasing from this company. By the way their products are amazing our daughter has had us read her "Peppa and Me" book to her multiple times a day since we recieved it, she loves it. I will definitely order from Identity Direct again as their range is very good, price is fantastic for what you are getting and they go out of their way for customer satisfaction. Good job guys thanks heaps.