Unfortunately when my circumstances changed, they refused to "allow me" to stop being a member. There are so many good things about the gym (except the dirty change rooms). I don't blame the poor girl on the front desk. It was not her fault. They tried to get me to "update" my details when they still had them, saying my token would not work. Not sure what that was about. However, it prompted me to act to stop my membership since I was unable to get there enough to benefit from being a member. I gave them a month's notice as required and did not attempt to use the gym during that time, although I was probably entitled to do so. They kept deducting money from my credit card after the month was up. I had to change my credit card and my bank recovered the payments they should not have deducted. Their billing agent (Quickpay Berwick) still send me paper bills and say it is MY obligation to supply them with information confirming I am no longer a member. This seems incredible. The gym still wants me to attend an "exit interview" but I refuse - do they really think I will change my mind after this treatment? I am no longer a customer of theirs, and, with these tactics, I would struggle to recommend the gym to anyone else.