We had a very disappointing experience. We scheduled our 8 yo lab with sore hind leg for an appointment for the first time at 10am on a Saturday. We were made to wait an hour before Ann saw us. Thereafter she spent about 10 minutes with us and examined our dog and said that accupuncture is free with the first session( mind you we didn't ask for it). She then put needles in him and disappeared. No instructions on how long or whether he could be made comfortable so we just kept him standing while we waited. Half hour later her staff( who seem quite clueless) came in and took needles out. We asked to see her as we wanted to discuss the treatment plans and other concerns we had with him but the staff said we could do that at the next session the following week. They then gave us some meds, without any explanation around why they were being prescribed and sent us packing( $200 plus fee). We gave the dosage on the bottles that night.
The next morning my dog woke up barely able to move. He was disoriented and in a lot of pain barely able to walk. Being a Sunday, we had to rush him to the emergency vet because he looked like we might lose him. He has never ever been in such a bad way and is a generally healthy and active boy. Emergency vet told us to discontinue the meds given and that the accupuncture might have pinched a nerve and caused him pain but could not say for certain as they don't practise accupuncture or eastern medicine. When we rang the clinic and spoke to Ann 2 days later, she took no responsibility and offered no explanation for what had happened and abruptly said that since he is on the mend now she wouldnt be able to tell what had happened and that accupunture is not meant for us and hung up. I am thankful that bailey is on the mend now but deeply regret going to this clinic and putting my beautiful boy through that and wouldn't recommend to anyone.

Approximate cost: $200