A horrible experience overall. I called this salon to make a booking for my daughter for a haircut. I asked to book with the most and experience hairdresser and I after all my questions were being ignored by the lady I was speaking on the phone I was passed on to the owner of the saloon to speak and she recommended me Julie as she said she has more than 20 year s experience. When we arrived Julie was quite rude as she took quite a long time to shuffle to trough the booking book pretending she could not find our name....here to mention it was only one client in the salon. Ironic!!! The place was almost empty but yet it took her long time to find the booking. Then my daughter explained to her how she wants her hair to be done and even showed her a picture. To watch Julie doing the haircut for my daughter it was very shocking as she did not look at all as experienced hairdresser but rather like a beginner. Many times I was looking how she was cutting and I could see clearly that she was pretending that she cutting as I could see no hair falling. Many times I had to show her the picture how my daughter wanted and she was obviously very annoyed with this. My daughter started to feel unwell as she was getting very upset to see how disorganised she was and how chopped her hair looked like and it was nothing like she wanted. After 1.5h of Julie continually pretending she was cutting my daughter could not take it anymore and she asked me to leave. When i told Julie that we have to go she just dumped my daughter without even cleaning her and rushed to the till to cash the money. I paid $85 for a complete disaster. As I did not want to make a scene there I called the salon immediately and spoke with the owner and she told me that she will call me back as she was with a client......like I did not matter as a client as well and of course she never called back. Very bad experience and customer service!!! Definitely not going back and would not recommend!!!! A complete waste of time and money!!!! When I called back after a couple of days the owner Sonia kept speaking over and basically shouting at me accusing me and my daughter and she told me that Julie was very upset. So, we went there with the promise that we will deal with an experienced hairdresser and ended up with a disastrous haircut and paid $85 and we got blamed for this. Is unbelievable how Sonia, the owner of this salon treats her clients. Please don`t be tricked by her smiles because the minute you, as a client, show that you are not happy she will put the blame on you, as I can clearly see form other low rated reviews.