I have been to many spas around the world but I have never had such appalling (lack of) service as here at Q1, Gold Coast! I booked 2 days in advance for a couple's treatment for my partner's birthday. We arrived well in time, to be told they could not find the booking (no apologies and an attitude suggesting it was OUR fault!). She spent a couple of minutes rechecking their system and then shrugged at us as if to say 'hard luck'. I told her I was not satisfied and her only response was that it wasn't her fault so I reminded her that sitting at the desk, she was the representative of the Spa and ought to take proper responsibility. A few moments later she walked away without saying anything to us!! A while later another employee came to the desk and we asked her to help. She eventually raised a piece of paper into the air saying 'Oh, it's here but hasn't been put into the system'. Once again, no apologies and no solution. I told her that in addition, I had rung the Spa 8 times in the last 2 days but nobody answered; she said that the receptionist was sick today. When I asked about yesterday there was silence. So, I repeated that I had booked especially for my partner's birthday - what are they going to do to resolve this? The only response was 'would you like to re-book for tomorrow?'. My partner, who works in hospitality was flabbergasted - no apology, no recompense, no attempt to help and no offer of any sort. This is an organisation that claims to be the best (and certainly charges as if it is!!). [Redacted inflammatory comment] Birthday treat evaporated, day ruined! Thanks but no thanks Q1 Spa (and your parent Exclusive Spas).