After having problems with our toilets blocking up, bathroom basins, kitchen and laundry outlets draining slowly, we called The Drain Man. Booking the service call was handled very professionally, and Emilio phoned us 40 minutes prior to his arrival to let us know he was on his way. After inspecting our drains, he explained that we didn't have any blockages, that the problem was a choked sewer in Sydney Water's manhole. He was very pleasant and through, and contacted Sydney Water to report the problem, and organised for them to make an emergency visit. We would not hesitate to call The Drain Man again if we have another problem.