Used them in a sale.

They were very hard to get hold of - doesn't usually return calls or emails. Communication was not great. I received almost no updates during settlement period, even with some chasing.

The initial documents I received had several incorrect definitions and instructions. When I asked about this, I was told their letter template is just a bit outdated. It is pretty stressful to be doing a major transaction and your representative can't put clear and correct documents together.

They never ran the proposed settlement breakdown by me before settling. After settlement, I had to chase for the breakdown, and then found several errors which cost me over $1k. They said they would make some calls and make it right, but never did, even after being chased. I had to do it myself, and rely on the good will of others to help make it right.

S&D are very friendly, but I won't use them again.