I have been using chrisco for 10 years and this order will be my last.

We were standing in a parking lot waiting for our delivery to arrive (pick up order said between 10am-12pm). The driver finally called at 220pm to say he would arrive at 430pm, when we said we can't can't wait till then due to restrictions of use of our road, we would be trapped in town, he suggested leaving our order over night in a parking lot. That was the solution offered to us.

Thankfully an amazing couple offered to travel 2 hours out of their way to collect our order for us and bring it back to town for us the next day. Two strangers were more concerned for us and our delivery than a company iv paid every week for the past 10 years.

Not only did we have issues with our delivery, the order itself was disappointing. Every year chrisco fills my chest freezer to bursting point, this year, it's barely half full, they have halved the size of their hampers but charged the same amount. Our porterhouse steak box was defrosted, packaging broken, blood through the box and they're easily the worst porterhouse steaks iv ever seen. Flat, fatty, c grade meat. Put simply, if I saw them in the butcher, I would never buy them.

The chicken breast used to be in 500g pouches, now it's in 1kg blocks and the meat itself looks bruised.

The cleaning chemical box is half the size.

When I used to open the boxes it was always a fun, happy vibes. But every year the quantity and quality drop. They used to pack ice packs in the freezer boxes, not a single one used this year (no wonder my steaks arrived defrosted), they used to give you a present each year, haven't seen one for two years.
They used to decorate inside the boxes with tinsel and bonbons etc, now you get nothing.

Iv called customer service to complain. Now I'm just waiting on a response. At a minimum I want a refund for the porterhouse steak box. And we have cancelled our order for next year.

I used to Rave about chrisco to friends and family. Now, you're just the company who ruined Christmas.

Approximate cost: $850