They simply cannot be trusted and as far as my experience goes. There is a reason they are cheap - they provide a shocking, incompetent and amateurish service, charge a number of hidden costs that can’t be disputed and have the rudest customer service I have ever come across.

In amongst the number of issues I faced, they didn’t provide a time for the pick-up so we had to wait for them all day; the removalist turned up on his own and had to wait an hour for a friend (which we were charged an over-hours late fee for); they arrived without the necessary tools for the job; they were incredibly slow (and we were charged extra for this); we were told at 3pm on the day of delivery to the end address that they wouldn’t be coming that day as one person had called in sick (no apologies); they took unauthorised payments from my bank account without providing an invoice or letting us know (I have had to cancel this credit card now); the customer service representative was unbelievable offensive and rude and told us that we “it was our fault and we shouldn’t have booked a cheap service”; the customer service rep also refused to let us escalate our complaint further. We have reported them to NSW Fair Trading and urge you not to use their services. In this day and age, companies like this shouldn’t be able to continue to defraud customers.

Approximate cost: $2000