10/10 service from Rob, Josh, Korrie and Brian. Korrie and Brian moved me this time and they were fantastic. They took SUCH good care of my items and talked me through the process. They were careful but so efficient and I can’t tell you how much stress that alleviates when moving house… Rob and Josh moved my house TWICE previously and did an absolutely stellar job. It’s employees like these that have me recommending Star City Removals to literally everyone I know. Quick, experienced and communicative removalists.

Approximate cost: $957

A TOTAL NIGHTMARE WHICH WE ARE STILL LIVING!!!!!!!!
We have recently engaged StarCity Removals, who viewed our belongings in person to move our belongings from St Leonards NSW to Southbank Victoria. Since paying for the agreed fixed price amount we have had a number of issues with the removals company which includes 1) StarCity demanded an extra $3000 on top of the agreed $3790 for so called additional volume on top of initial estimate of $3500. StarCity refused to deliver our goods until the extra money was paid. On delivery, we inspected and took a photo of the trucks contents and this did not reflect the volume which the company had alleged we had moved. 2) Delivery was delayed by 1 day ( agreed pickup 11/03/24 and agreed drop off 12/03/2024) StarCity told us that the truck had broken down in Canberra but when we greeted the delivery team in Southbank they informed us that they had driven straight down from Sydney 3) Our goods sustained a number of aspects of damage plus some loose items have simply gone missing. The damage was to an electric armchair valued at $1900 plus 2x concrete coffee tables one valued at $500 and the other $800. The damage sustained to the tables is not cosmetic and an indication that the items had simply been mishandled with complete lack of care. We have submitted an insurance claim to StarCity ([email protected]) and informed we will have to wait 14-30 days for a result of our claim) 4) When the delivery was delayed, as per their website, I requested a location of their truck, as they state they have 24 hour tracking on their vehicles. The sales account manager simply refused to tell me where the truck was. 5) The pickup from our address in NSW was done with a truck which was too small, StarCity stating that they couldn't get their larger truck in the narrow laneway behind the building. There could be some truth in this but then StarCity charged us another substantial amount for the time of moving items from the small truck to a remote larger truck.

Approximate cost: $5700

Booking people great to deal with but removalists damaged and broke items and arrived a day late with the second load. They couldn't fit everything in with one load so I had to wait for them to bring the rest and then payment was taken from my account without my authority. My things were not well protected and so much arrived broken.
A stressful interstate move in April 2023 with very bad memories.

Moved from Sydney to Melbourne. I dealt with Grant for booking and any questions I had. Ben and Joe were my removal guys for a one bed apartment . Absolutely seamless with the whole experience. Pick up was 9.40am Thursday and finished in Melbourne before 12pm the next day.
The best experience and a big thank you to Ben and Joe for communicating with me to enable my daughter to be at the new property in good time to meet them.. Professional and friendly to both myself and my daughter and would highly recommend this company.

StarCity we’re extremely easy to deal with - very polite, on time and professional

I would recommend them anytime
Steve o’Brien

I would not recommend using this service. As I underestimated the amount of cubic metres to be moved, (for a 2 br unit) they added an extra $1000+ which was taken from my c/c without consultation, in addition to the deposit of $800. I only had the movers say so that there was so much extra involved. The movers were very uncaring of my belongings and when they arrived at my new home, they had been drinking.

Had to move recently and the team from starcity removals save the day troy,alex and the team were fantastic thanks again.

We have had the most amazing experience with the drivers and removalist from Starcity - Kylie and Brendan. We’ve moved interstate and can honestly say without the ease of these two wonderful people it would have been extremely stressful. They packed our whole house amazingly and efficiently. If you’re able to ask for your removalist I would be requesting these two! A++

Approximate cost: $5009

Are you agreed with StarCity Removals on a date and price? Be prepared they call you a few days before your moving date stating they cannot make it - your deposit is refunded, bye-bye.
It just happened to me.
I am shocked.
Moving is a great deal for any household and canceling an agreed date few days before the agreed date is horrific. All other removals may be booked yet. Their terms and conditions state they cannot guarantee a moving date - so what? A moving need many planning and preparation. How you can count on a delivery company which leaves you alone just before the delivery date???
I will definitely avoid these guys and highly recommend to do the same to everyone else...

Yes, excellent service by Brendan and Kylie.
Pick up and drop of as scheduled and very friendly and helpful team.

Approximate cost: $6800