I was sent an email by their third party agent - debit success- saying that they were unable to process my payment for the week. I found it puzzling considering I kept the exact amount (9.99) in that account each week. Soon as I got that notification, I responded immediately and asked them to try the debit again. I suggested an alternative which is to try the debit the next billing cycle if their system only tries to debit once a week. Surprisingly, the debit successfully went through the second week for 19.98, which accounts for unsuccessful previous and successful subsequent weekly debit.

Surprise, surprise! I keep getting notification to pay for a late payment penalty which does not apply to me. I have written to zap fitness to muzzle their third party payment platform. I have not received a response from them. I am considering riding out the 18 months duration and permanently closing my account with zap fitness. They apparently are either unable to control their third party agent (a clear sign of weakness and unreliability) or they just don't care about customer relationship.