Today I received correct information that was told to me via the Optus App.
I just wanted to know when my current plan expired and was told that plan was now obsolete and I would have to go to a new plan. After about 3 hours of messing about I went to my Optus store and Josh told me to leave it and not worry about it. It's bad enough if you get scammed by people you don't know but when it happens within a company you deal with well what can you say words fail me. Optus lift your standards of how you do business.