I hired a beautiful wedding dress from this store recently.
When I booked the hire there were a few dirt marks and a faint lipstick mark which the store assured me would be dry cleaned out before I collected the dress. They also suggested adding a hook at the back of the train so I could hook it out of the way when I was wearing the dress. They used a pin to mark where the hook would be sewn on.
When I collected the dress they forgot to sew the hook on so they did it in the spot. I was in such a hurry (collecting the dress the day before my wedding) they I only glanced over the dress.
Later that afternoon when I had time I looked over the dress and noticed it had not been dry cleaned as the marks were still there. I immediately called the store and informed them. They apologised and assured me the dress had been dry cleaned.
When returning the dress I asked again if the dress had been dry cleaned and showed the store the dirt and lipstick marks. They wouldn't say if the dress had been dry cleaned and made out the issue was my problem as I still wore the dress (I had no plan b and hid the dirt marks with my vail. The lip stick mark could not be hidden). I told them there was no way the dress had been dry cleaned as the pin for the hook was still in place when I collect the dress and that it would have been removed for cleaning. The store had no response other than what did I want them to do. I suggest a return of my bond and a discount for the hire as they didn't use the hire payment for dry cleaning. The store store refused as I still wore the dress and they didn't understand how a dirty dress would be a problem for a wedding.
Ladies, Remember the dirt and sweat from those who try on the dress or wear the dress will still be on the dress when you hire it.

Approximate cost: $640