This Wednesday evening, 12/05/ I went to the clinic and I have been treated so rude and so disrespectful by the receptionist(young girl with long black hair) and particularly by the nurse ( tall blonde girl).
I have been beaten by a dog and I arrived in the clinic around 6;30 pm. I have been told that the only available GP is overbooked for the evening and that he cant see patients. Except that they even didn't bother asking the doctor to see me and there were no patients in the waiting room, it was empty. The nurse was snacking while chatting with the receptionists. The nurse was advising me to go to the closest emergency which is in Heidelberg.
Firstly the opening hrs on their website says 7:00 am-8:00pm on Wednesday. I am also a recent cancer patient ,but there was no empathy or consideration on their behalf.
At then end I was asked very rudely to leave .I cant believe, how they treated me, I have been a patient for over 10 years in this clinic and my current GP is amazing but when it comes to their nursing or admin staff they can do much better.
I will further complain to the Australian Medical Association. regarding the incident .They don't even deserve one star review but I didn't have a 0 option.