You know how they say the customer is always right? It's the opposite here.

Aoki Hair is unprofessional & customers are willing to overlook this as Perth has such small selection of curly hair specialists. They've been bullying clients that have negative experiences at the salon since 2014 and customers are willing to overlook this as Perth has such a small selection of curly hair specialists. I cannot fault [removed name] staff as they are lovely, however I wonder how they continue to work under her. I urge existing & potential clients to instead support salons that value and treat their customers with respect.

On Friday the 15th of April, the owner publicly shamed a 19 year old trans woman for her honest opinion on how heavily edited the photos are - including making fun of the client's identity.

The Google reviews have gone from 603 reviews go from 2.4 stars on Saturday morning to 269 with 4.4 stars today. They have reported all the negative reviews- you can see only a few of them remain. On Monday (18th April) there were 237 reviews and included tags were 'transphobia (22)' and 'bullying (20)'. Today both relate to only 7 reviews.

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I've been to Aoki Hair 3x. Every time has been a nightmare trying to get in touch with them via email/phone. Their phone always has a busy tone. It's a luck of the draw as to whether they'll return your call or not - more the latter. Owner sometimes replies to emails.

I've managed to get appointments by calling multiple times and hoping I get through (which has been once so far) OR by dropping into the salon. I choose appointments off the cancellation list as they're always booked months ahead.

My last hair cut[removed name] cut my hair and took photos of me. When standing outside she moved the longer layers behind my shoulders and while taking the photo said: "don't stress, I'm going to EDIT the photo via my app anyway".

I didn't voice my concerns at the time, nor ask for my photo to not be taken. I knew the photos were heavily edited & knew what I was getting into - based on their Instagram page. As someone that barely wears makeup, I didn't find it ideal, but I was just pleased my curls looked better than before.

I asked for a copy of the receipt to be sent to me before I left. The lady wrote it down on a paper 'to do' list. This obviously doesn't get done as I didn't hear back from them. Followed it up myself via Instagram DMs a week later.
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I've posted about this whole situation on my social media channels to warn my friends of Aoki Hair's unprofessional behaviour and poor management. Everyone agrees that they wouldn't support a business that is unable to respect their clients. It's sad that customers feel they need to subject themselves to such a low service standard as they feel their hair needs can't be met anywhere else.

I've personally decided I'm no longer going to support this business as it's not worth the effort and customers deserve to be treated better."

Approximate cost: $1

Paris has consistently provided high quality treatments over the past two years I've been visiting her clinic. There's no one else I'd trust with my skin!

Paris takes incredible care to ensure that she provides the highest level of service possible from the moment I step foot into the salon. When I first began IPL treatments with her she explained the treatment process and assessed my skin before starting. She's constantly making sure that I'm comfortable with the settings by asking for and/or responding to feedback.

Thank you Paris for being such an absolute gem and making me feel so welcome! You're amazing at what you do, keep up the awesome work!