I was home during lockdown waiting for my parcel the whole day which was supposed to be an "express" parcel (I.e. according to their websites deliver within 1.5-3 hours). The parcel was on board the truck at 10:59am but it did not "arrive" til 3:50pm.

At 3:50pm, I checked my tracking record and saw that the delivery was "unsuccessful". I called up their number and had a bot say to me "no one was home at the time of the delivery". IT WAS DURING LOCKDOWN. MY WHOLE FAMILY WAS HOME...

I did not receive any texts/ cards in my letterbox so I called their customer service number to organise a redelivery for the next day. Who knows if they will actually deliver tomorrow. Best of luck to me.

Approximate cost: $350