Absolute garbage of a courier business, express parcels are well over the expected date while sitting in the local depot. I plan on never using startrack again, aus post standard service is faster by an absolute mile. Still waiting to hear back from them with any information about when it is leaving the local depot after over a week.

This company StarTrack is a disaster.
What the hell are you doing StarTrack?
My Booking Reference Number: 8897476
Didn't you promise to take it on August 3rd? Telling me to wait next day and nextday and go on?
No matter how many times I call and ask, even their manager of StarTrack replies that they don't know why their driver doesn't pick up what he has to. doesn't even respond After a few days and several calls, they said they would come to pick it up in the morning of 8 Aug 2022, but they still haven't taken it. I want to sue this company, is there any way? If we do business like this, if we deceive our customers and do lies, isn't it a company that should be eliminated?

arrange for the package to be picked up yesterday between 9 am to 12 noon with the con note, first customer service said the arrange is for the next day on06/07/2022 here at Ringwood East, told them that I live at the back of the house, and provided my mobile number for the driver to call upon arrival, the next day after talking to 7 people I was forced to sit outside in my car yesterday in the cold because the driver does not call customer on arrival (what a load of BS really) and you have to be with the parcel for the driver to pick it up. I was in the car from 12.39 noon to 6 pm and still the driver never showed up. without talking to me, they change the pickup timing to today on 07/07/2022 and after spending so much time wasted from one petty supervisor to another, I gave up . called IINET and they were also furious about how sloppy and the lack of action by startrack and how I was treated. going to take it to the post office to send it, PLEASE DO NOT USE THIS UNPROFESSIONAL RUDE STARTRACK. THERE IS NO SERVICE AT ALL, ALL LIPS WORK AND NO PROFESSIONLISM AND TOTALL UNRELIABLE.

The worst service ever - especially in Victoria. How can David Jones / Star Track get it so wrong... you can get a case of beer from Dan Murphy's in an hour delivered to your door - but highly expensive goods cannot be delivered or tracked..... absolutely the worst service from both companies - the employment numbers are up (says XXXX Scott Morrison), only because XXXX can keep their jobs.... and provide XXXX service....

The page says previously Australian Air Express, well no,it was never Australian Air Express. But anyhow,

The reviews here that say the item went to a post office for collection, ISNT startrack express but Startrack Premium or other services, delivered by Australia Post contractors and drivers, not Startrack express. If you not sure, check the SERVICE on your tracking, if its NOT "Express", it is not Startrack, but Australia Post. They do ALL premium, fixed price premium, international, next flight, on and on. Startrack Courier is not Startrack express either, but a complete different business. They do same day metropolitan deliveries. Some or almost all reviews here are not anything to do with StarTrack "Express" at all, but probably Startrack Premium(Australia Post delivery service) or Startrack Courier(owned by Australia Post).

Startrack Express can accept items from the other, that are not their own, to assist, as they are owned by THE other business, just like taking a very remote EXPRESS delivery to a post office as a arranged redirection by startrack express receiver,they will assist.

Check the service on your tracking and then review it on the right page.

The absolute worst courier service that I have ever used. Urgent medication posted and needed very badly and they do not know where it is! Sent from a location only 2 hours away, and they can't find it. Sent November 25!!! I will NEVER use star track again. Useless and a rip off! I have filed a complaint with the postal ombudsman.

Approximate cost: $170

Parcel sitting at the depot (express delivery) and it’s been two weeks and I still haven’t received the parcel - tried calling and no one picked up. Really frustrating to receive such poor service, shows they have no organisation or care in the work they do

Driver can't find address twice in Melbourne metro yet every other courier service can. No attempt at googling, or phoning customer. Hopeless, service

Approximate cost: $160

I'm really disappointed by delivery service. First time attempted delivery: I was not home, just a SMS message; no card left, no notification, no communication at all how to collect my parcel. Second time attempted delivery: I was home all day and I see a SMS message saying "attempted delivery" a card was left, when no one rang the bell and no card into the mailbox. Had to call to find out what happened. After no less than 30 minutes waiting I was told that the delivery driver could not find a car park. Are you serious? Your job is delivery, find a spot and ring the bell or just leave the car for 1 minute on the street to ring the customer or call the customer and ask to come down. Now I have to call the sender again to rearrange another delivery wasting more time when I need that parcel urgently as I need it for work.

If I could rate with zero stars I would. Every part of this service is terrible ….
1. Stuffed up my delivery twice… still havnt received it.
2. Your website broken, unable to enter address to complete.
3. Tryed calling and was on hold each time for over 45 minutes.
Truthfully I wouldn’t wish this on my worse enemy.