after being with TPG for 1 more than 10 years my mother was offered a new deal from TPG, the sells person from TPG told her everything is the same its just a new deal that will let her save $10 a month and only lose 5MB in speed. After changing over her internet didn't work at all, end up they changed her NBN to a home wireless account without first checking if there is coverage at her home. After no internet for 3 weeks we finally were able to get someone from TPG to change her plan back to NBN. TPG then had the audacity to charge my mother for a new modern and not let her just use her old modern which was working fine 3 weeks ago. after countless phone calls, we finally were able to convince TPG to give her a free modern. But the trouble didn't stop there. 2 weeks after her NBN was re-installed, we received an email from TPG to post her old modern back. We called TPG and explain the modern is not with my mother as she is an old lady living by herself and the TPG tech must've taken it with him. TPG promised to call back in 24 to 48 hours.. but until now after two weeks no call, but another email saying if they don't get the modern they will take $190 from her account. called TPG again and told them we want to speak to their manager and this is not fair... then they up hang on me. Don't use TPG. spend the extra $10 a month and go with a better company to save yourself the headache and trouble.

Approximate cost: $57