Reviews by erh

This review is for Budget Direct Insurance, Toowong QLD

verified email - 13 Feb 2024

Customer service is awful!

I would not recommend Budget regret due to the very poor customer service. The call centre is in South Africa and the customer support is awful. They keep passing the customer from one call rep to another and won't allow the customer to speak with a supervisor. Call backs are not returned. I needed an endorsement on my policy for using my car for my employer and they REFUSED to do it! I was on the phone with the SA customer service for 4 days trying to get this sorted. The irony is they provided the same endorsement about a year ago and I needed it updated. I now keep calling back until I get an Australian call centre.

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