Reviews by ericam409

This review is for Bloomex, Auburn NSW

verified email - 15 Feb 2023

Wish I had read the reviews before proceeding with an order and if I could give no stars I would. Pathetic service.
I order a beautiful bunch of sympathy white lilies and carnations in a wicker basket on a Monday morning . I quickly received confirmation they would be delivered the following day, along with a sympathy card with a heartfelt message inside as I requested. On the Wednesday I received another email saying there had been a delayed and the problem would be rectified along with an upgrade for the delay. I rang and a woman said the fault lied with the courier service and they were in transit. She said she would check where they were in transit and get back to me. She didn't. The funeral was on Thursday. The flowers eventually arrived Thursday night (too late) along with a blank card and no upgrade. The flowers were almost dead and nothing like what I had paid for and ordered. They looked very cheap as well. Talk about a blatant rip off. I complained and sent them a photo of what I had ordered and what was actually received. I also included a photo of the blank card. My first complaint was ignored and on my second email I received a generic 'sorry, they couldn't/wouldn't refund and offered me $20.00 towards another order. " Absolute Jokers." Steer clear...Do not use. I'm so disappointed and angry.

Approximate cost: $105

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