My husband and I recently booked a packing service and delivery from Sydney to Melbourne through FRS. Our packing service seemed to be done in an efficient manner. Our pick up service was meant to go ahead on a Sunday morning but no-one came or called so all we could do was call an unattended line and leave messages. We understand that there are sometimes date changes with moves but were very surprised and disappointed not to have been contacted by anyone to explain the situation. As a result, we waited at home all day (with our newborn) and assumed by 4pm that no-one was coming.

After several phone calls on the Monday morning, FRS were able to confirm that a truck was coming and they arrived in the late morning. The removalists did a good job at each end of the delivery.

However, we have to express frustration again at the careless packing job done. We hired packers for their expertise in carefully wrapping and placing items to prevent breakages. Below is a list of broken items:

Cheese plate
Salad bowl
Wine decanter
Williams Sonoma plate
Lamp shade
Bottle of vermouth

It seemed like there was an inconsistent standard of packing in this job. Most of the glassware and crystal were well packed and arrived without any breakages. But other boxes were carelessly packed, where items appeared to be thrown in regardless of shape or weight.

Also, a number of items leaked because of the way they were packed, including sesame oil and balsamic vinegar.

In total, we paid around $3000 for this move and we were expecting a much higher level of professionalism from FRS. On top of all this, no-one has contacted us to follow up on our complaints.

Approximate cost: $3000