I had a great experience. Have only been going for around 10 months now but I couldn't be happier. I balked at prepaying at first but now am very happy to particularly as when I arrive everything is taken care of and they have so many complimentary add ons within each visit I feel I've received great value for money each time. I had a bad experience in the city with another brow brand and was reluctant to go through it all again but I'm absolutely THRILLED I did.