I too had a bad experience with Easy Meals. The pasta meals were so bad that I would not feed them to my dogs. Although there were many months left before the use by date, there was no way that they would refund a return of them. I had posted back to them, at my own expense unopened bags for them to check with their quality control, but obviously they do not even have such a dept. as the response was that they were up to standard. Hence their "standard" is extremely poor. The lamb shanks are very good and the best in their range, but anyone considering purchasing from them would be well advised to read ALL the prior submissions here as they are spot on with negative descriptions of the other varieties, they speak the truth, The idea is great but fails dismally with such poor quality food.