I will never use this company again. I needed a cracked toilet replaced. Yes, it was a right handed skewed toilet, which meant the toilet alone was just over $500. But when I got a quote for $1797, I was a little taken aback. I questioned the price from the outset. The plumber stated, the quote was based on 4hr minimum job plus parts. He said he entered the job on his ipad and thats what came up. When i asked if there was a breakdown of the quote he said, " oh, well im not sure exactly what the seals etc will come in, but there's my labour aswell included". When he had finished the job in 3 hrs (including going off and sourcing all the materials) i questioned whether I could be refunded the hr he didnt work, yet seemingly charged me for. I rang the company, again voicing my concern at the high price ( because by now, I had a few plumbers tell me the job shouldve been around $1000 absolutely maximum) The receptionist stated that the original quote can only evere be an estimate....well, when i spoke to the manager, Matt, He informed me that his plumbers didnt work on hourly rate or estimates, and because i signed off on the quote, i was agreeing to the price. My problem is, yes i signed, but i was signing in good faith, believing i wasnt being robbed blind. I had on several occasions asked for a breakdown of the invoice, even before signing, but i was always steered away with misleading comments. Matts explanation was ridiculous. He stated the 3hr job, was really an 8hr job when you consider the plumbers travelling time and removal of materials. In the end my partner spoke with the manager and Matt got quite hostile.... this is written on their front page

"We will walk you through the cost of the work to enable total transparency and gain agreement on a quote from you before any work commences."

An absolute crock. I am currently living at my parents in Kirribilli, and yes the view is outstanding, but as a result of covid, like many, i have lost alot of work. Its obvious this worker looked at the address and thought dollar signs. He even wrote up another quote (that i didnt ask for or discuss at all) to replace my taps...came in over $300. ?? really??
Where they did make a mistake, was I had told him, i wasnt interested in going for an expensive replacement as my parents will be redoing the whole bathroom some time in the next year...this could have been their job down the track, but not now. ...I feel i have been completely RHEEMED...well done Chiswicks! i will certainly be using my 98,000+ readers on social media to inform friends, family and followers, what a shoddy experience i have had with you.