Sadly this was a terrible and expensive experience with bad customer service to boot. A lack of clear communication on their part lead to us having to shift the move to another date. It took them the entire day to move a 1 bedroom apartment (and even then with our assistance because it was taking so long). They failed to acknowledge the issues they caused and blamed us for mistakes that were not our fault. This move cost us time and money and caused huge stress. They came unprepared with equipment, and arrived 1.5 hours late, one of their team was too injured to do the job timely and one of our furnishings has a hole in it, and their staff did not have very good hygiene as our belongings are covered in their BO. The main issue is that they failed to apologise, offer any kind of refund or anything. I wouldn’t normally publicly review like this but the private review I sent caused a response that was terrible customer service and so I wish to warn others. Sadly I could not and would not recommend them. Hopefully this is a one off but moving is stressful and it’s not worth adding to that.