We've used quite a few removal companies over the years, never had such a bad experience.
The removalists that came on the day were subcontracted by JB and were not fully aware of the job to do. Nice guys though.
Main issue was with management: as part of the move we had a piano to move, and paid extra for a piano expert to come move it, but JB forgot to ask if we had steps at the house, and it didn't even cross our minds that would be an issue (apparently everyone is ought to be a removal specialist), so of course the guys did not have equipment and could not move the piano into the new place. By the way, the piano expert never came.
On the day, management told us not to worry, they can come back with lifting equipment to finish the job. They never did, never cared, and let us wait 2 weeks with the piano outside the house, blaming us for no mentioning the steps. after which we hired another removalist to finish the job (it took 10 minutes to get the piano in!)
Unless you don't care about your belongings and like to be ignored when in need, I would not recommend this company for your move.

Approximate cost: $2000