BecexTech had a compelling price offer for the Samsung S20 in February 2020 and I placed an order, paying in full in advance.

The expected release matched what was known in the market, a target date of 6 March 2020. On the release date, I had not received any advice from BecexTech so contacted them to request a shipping date. The response was that there was no stock and no estimated shipping date available.

Given it was a pre-order, I had the following expectations:

1. That they would at least have my product on order with their supplier on the basis of my pre-order and that I had paid in full

2. That it was reasonable to believe my order would be shipped on or within a few days of general availability, 6 March 2020

3. That making a commitment to when the order would ship was a basic requirement and not one I would have parted with my money without

After several days back and forth without progress, I requested a full refund because BecexTech could not supply my order and would not provide any indication of when that may happen. The responses I received included the potential for cancellation fees, and twice offering alternative products at a higher price. Out of frustration, I have needed to initiate a dispute via PayPal for any hope of resolution.

Please be wary of this business. I'm sure they at times have seamless transactions, however, that has not been my experience. When something doesn't work out right with BecexTech, the cheaper price has not been worth the hassle. Now my money is tied up, I can't get the phone I need, and BecexTech keep dragging things out instead of doing the right thing.