I called Robert because my computer wouldn't start. He came out and diagnosed it as a faulty system board which would intermittently start. I am a pensioner and money is very tight at the moment. Robert saw my situation and he took the computer away for a second opinion with someone who specialises in complex hardware problems. Robert called me later to say that he was able to get the computer going - however he couldn't guarantee it would last and advised me of options to buy a new one one without charging any markup on this. He then brought back the machine and installed it for me. All this for 1 hour when most other people wouldn't care less about someone's financial situation. What a caring compassionate person that helped me. If your reading this, don't get robbed by others out on the market, read these reviews first before trusting someone with your computer and data. Thanks Robert.