My shelves collapsed and Betta wouldn’t fix the problem

I was a loyal Betta Wardrobes customer for many years, but a horrible recent experience with their installation and after sales service has meant that I will never use them again.

I got a measure and quote before Christmas for wardrobes and bookshelves at my place in Fairlight.

The guy who took the measurements was fantastic. But we’ve had massive problems with the installation and Betta’s after sales service.

Weeks ago the shelves in the wardrobe collapsed, narrowly missing my son who was sleeping next to them.

When I checked the next morning, I saw that they had been installed incorrectly. The section that had come apart was missing a bracket that should have been screwed in.

I contacted Betta the next day and they said it was company policy to send the same person who installed the shelves to fix them and he wouldn’t be available for weeks.

I said that I didn’t want that bloke as he hadn’t done a very good job.

After repeated emails, phone calls and me going into the Brookvale show room they finally sent someone out - the same person who had done the dodgy job the first time.

He said that we must have caused the problem by falsely claiming that we must have slammed the sliding door. Amazingly, he then left without installing the bracket.

Betta’s inaction prevented me bringing my books up from the basement of our building. In the recent floods the basement flooded and I lost many of my precious books.

In the end I had to pay someone else to fix the shelves, even though they were meant to be under warranty.

Betta were completely unresponsive to my many calls and when they did come out they completely evaded responsibility for a problem their poor installation had created.

I will never use them again and could not recommend them to anyone else.