Where do I start is it the fact that they are now outsourcing their claims department to a third party who are incompetent. Or the fact they can't even organise a tow truck after a claim. Or is it the fact that when they finally organise a tow truck they send two different companies on the same day. Or is it that they made me stay home for a day and miss out on income and not even pick up my vehicle. Or is it the fact that when you call their claims department and ask to speak to a manager that they advise that they do not have a manager. Or is it that when you ask to be put through to the complaints department that you get a message bank service. Or is the frustration and angst and anxiety from what should be a simple claims process.

As a silver member and spending well over $1000 a month with RACV I would expect some type of service and they have definitely not shown this.

You have not only lost my business you have lost my partners, parents and children's business and my ill words about your company. Sad times for Racv.