To Management,

I have been very fond of your beauty salon since my first haircut, because of the exceptional, budget-friendly services you provide for your clients. My first haircut was with Emma, she is absolutely amazing, very knowledgeable and friendly. So I bought my sister along for her foils and haircut so that she could have the same experience as me. We came to your salon around 5 pm and had to wait for 15-20 mins but we didn't mind it. Fia was my sister's hairdresser, She absolutely butchered my sister's hair and her confidence.
Her customer service was very unsatisfactory, she didn't greet us or offered us any condiments, other hairdresser did. It clearly looked like either she was having a bad day or she was tired. My sister had to ask for her coffee 3-4 times before she got it. Its is not that she was busy with a customer but my sister could see her standing around chatting. It is not rocket science to figure the right developer for a client's hair. I understand every colour and bleach reacts differently with different hair but It was HER JOB to figure out the right one and get the desired results.

I showed her repeatedly which shade we were after but still got completely different results from everything we asked for. We went to the shop at 5 pm and left around 9:30 after everyone left. It took hours for bleaching that short-med hair length. This is highly unprofessional attitude has left me completely speechless. Your staff should always put the customer first, and they should always be polite if they don't know they should simply say no. A big thanks to wonderful Emma for fixing up some mistakes at the end. She saved that day. After the haircut, my sister hasn't received a single compliment instead of she is getting comments from her friends like "Wtf did you do to your hair"!!!
No woman wants to listen to this after a haircut.

I hope you will take this complaint seriously and take some action and train your staff properly before they butcher any other client's hair.

Never coming back.

Approximate cost: $271