Our experience with Star City removalists has been absolutely terrible. We booked interstate move from northern NSW to Victoria. The issues we faced included:

1) Poor communication and conflicting information pre-move

2) Did not turn up on time, took excessive time to pack up and charged us extra

On the pick up end, they arrived on the day of move very late in the day (after 7pm) and after looking around, advised it was about a 5 hour job to pack/load. However, they did not leave until the next day at around 4pm, and we were charged an additional 13 hours on what we were quoted, automatically deducting this from our credit card without
discussion.

At the delivery end, on enquiry, we were definitively advised that the movers would arrive on Sunday (21st) and that we needed to be on standby all afternoon. We were not yet living on site and waited in the empty house for their arrival. In the late afternoon we were informed by text that they would instead be coming the following day. This meant we
needed to take time off work at very short notice.

3) Significant damage to several items and to walls of house - water damage, structural damage and scratches.

4) Unprofessional behaviour. eg leaving drink cans and rubbish from food they consumed lying around in the house on pick up, swearing and the occasional rude comment on delivery.

5) Poor complaint handling. Despite 2 formal complaints being lodged, no action was taken, just a "your claim has rejected, and the matter is closed." email.

We highly recommend avoiding this company

Approximate cost: $7172