What a disgraceful experience I had this morning:

Existing customer for years: yes

The animal (dog) is an existing customer (4 month old puppy is a 4 month long customer with previous owner) .

Required a vaccination for the newly purchased animal as current vaccination was expired by previous owner.

Appointment: None booked but arrived 8:20 am, time required for vaccination is below 3 minutes (past experience with you)

Staff instructs of the apparent ONLY possible outcome:
- book appointment for 3.5 hours later !!

Other option should have been in consultion with the paying customer aka asking for travel time from and to the vet, age of the animal aka stressing or frightening, possible problems in time management with customers later down the day.

Best information would have been to maybe wait and try to get the 3 minutes required inbetween current appointments (had lengthy waiting periods there with up to 45min)

Conclusion: As this vet surgery is definately not appreciating their current customers I will stay away.

The money making seems more important and common curtesy towards the animals no longer exists.

I will head back to my previous vet even though this requires 1 hour of driving time, he appreciates the effort. You are part of a service industry where you demonstrate that you fail the first and most important item: the care of the animal.

Approximate cost: $1