The service is very impersonal and the feeling I have got is that practice is focused on money first and the health of the animals second. The staff at the front counter can be very blunt and rude. I had an appointment booked for a specific time and had to wait 30mins to be seen. This has reoccurred on multiple occasions. The vets seem reluctant to provide options and seem to want to opt for surgery or invasive treatments more often than not.