Thinking of building with Burbank? I'd strongly advise against it. From our experience:
- Prepare for a very very lengthy build
- Being supplied with substandard work and products
- Burbank trying to pass off damaged products as acceptable.
- Burbank preferring to do poor patch-up work rather than proper acceptable fixes / replacements.
- Poor non-existent communication with the company

We paid our deposit in July 2014 with our land already titled. After a very lengthy administration period, with each revision/variation (no matter how minor) requiring at least 2-3 weeks to be approved by their office, we finally got the contract to sign just before Christmas in 2014. Commencement letter on a site requiring no major works (a levelled ready-to-build Stockland plot) was received at the end of March 2015.

In the meanwhile after hearing from friends about their build with Burbank taking nearly 2 years and they still not being finished repairing things, we got worried and got into contact to upper management to avoid the same 'team' (site supervisor and manager). Even after our request we got stuck with the same pairing and surprise surprise our build turned into a marathon nightmare we were trying to avoid.

First big troubles came at brickwork where the bricks and mortar were an absolute mess and not up to building standards (probably not even 3rd world standards). We were advised by our independent inspectors to request most of it pulled down and rebuilt. A meeting with the manager above the SS advised that it would be fixed (not specified as to how). It was patched up by refilling in the backsides of the bricks. Due to the big delay in starting and finishing bricks, windows got damaged likely in the months they were laying unprotected on the ground.

Fast-forward to one year into the contract, PCI was obviously hastily arranged to meet with the contracted construction time. Result being a home clearly not up to standards and not built as per the contract with new and acceptable quality products, trying to be passed off as finished by Burbank.

Our independent inspectors said the windows and window frames were of some of the WORSE he had ever seen on any house. And these are major independent inspectors with 20+ years experience in the industry. Pretty much all windows were badly scratched either on the frame or the actual glass.

We had have numerous times communicated to Burbank we purchased NEW products from them as per the contract, but Burbank have attempted to dodge any responsible and the answering of any questions. Opting instead for a poor sub-standard patch up job while trying to dodge their contract obligations. Plus going round our backs to contact the windows manufacturers telling not talk to us.

We have requested many times to our customer representative at Burbank to escalate our case, but we never get any communications from the anyone else at Burbank. We now left with needed to talk to our lawyer, Consumer Affairs Victoria, etc.

We are now 1 month over contract date, and 4 weeks after the so called PCI with no communication from Burbank. Very disappointed, and wish we never built with Burbank. We are now based on our experience strongly recommending family, friends, and people we talk to looking to build to avoid the same problems we had, and to not build with Burbank!!