Called the plumbers as we needed a new gas hot water system as we were having issues.
Charged a $85.00 call out fee over the phone.
Plumber attended and stated had to perform a “search and Investigate” which would cost an additional $500.00 to see what issue was.
We were told that the $500 dollars would be deducted from the cost of a new hot water system. After test was completed we were informed it needed to be replaced at a cost of over $7,200.00!!! Which we declined. We then contacted 2 other companies for a quote and they were between $2900 and $3,200 for the same gas water system that Fergusons were going to supply us with. Plumbers that I contacted for quotes also stated that the search and investigate was not really necessary but if it was to be done would cost no more than $200.00.
I then contacted Ferguson’s regarding the $500 charge requesting that it be refunded to which I was told that they would forward the issue to customer service and they would be in contact with me , this never happened.
Have since enlisted a different reputable company to install and remove our old hot water system for a total cost of $2,980.00.
DO NOT DEAL WITH FERGUSON’S……BUYER BEWARE ****
We have since been told to google Ferguson’s plumbing a Current Affair for overcharging customers.