I am $345 poorer with nothing resolved in the issue. Don't be fooled by the website's "Free Quote" and their prompt arrival to quote. Before we knew it the guy, even without diagnosis or listening to the client, has charged us $165 (which comes off further work if required) Then he quotes a "couple of hundred" which eventually (through insistence for a more specific number) becomes $380...which is over the amount i was quoted by another plumber over the phone for the same work. But by now, he has fiddled around for 5 minutes (doing the stuff I told him I had already done and had no luck in resolving issue) and I'm already down $165 so go ahead with the $380 less 10% - which is still more than my phone quote. To book the job in I have to pay a deposit of $100 and sign the quote. The guy then writes that what is being done is not guaranteed to fix the problem AFTER I have signed the document. And later I note that i am actually paying for the "hire" of equipment...NOT the fixing of the job.
Then I wait the day for someone to come by and complete the job.....
It is now Day 2 of waiting (expecting someone to arrive at 7-11am). I ring at 11.15/ 2.40/ 4 o'clock with constant assurance that I'm next in line as just leaving a nearby suburb/ that there has been a mix up with scheduling / That I should have gone ahead with my day and they'd call me. I give the ultimatum that I want my deposit back if I do not hear from the plumber in 10 minutes. I get the call 15 minutes later with the plumber on the other side of the city and with the peak hour traffic to contend with. It is nearly 5pm and he gets here at 5.50pm. This plumber gives a much better explanation as to what the issue probably is - which is what I would have expected from the initial consultation. He uses the machine to no avail and the condition of the drain is no better than when i called last week. Extremely unimpressed. (but the $350 may come off my next bill to resolve the issue ...adn yet still NO QUOTE on fixing the [redacted offensive language] problem!@#@!!! as they hook you in with the reduction when they should give the full list of options before even starting) My next phone call is to them followed by the Commerce Department to see whether their Free Quote (when it isn't) is legal. I only wish I found Word of Mouth site prior to ringing them in the first place.

Approximate cost: $380