I had booked this company in approximately 3-4 weeks before move date. I paid the deposit as requested as soon as asked. Move was booked for a Saturday and I received a text Friday before stating that ‘JP’ had a medical issue and could they change the move to a Sunday. I agreed without issue. Was told it would be around midday and they would reach on the morning of to confirm. I received no correspondence on the day so 9:10am / 11:02am & 12:46pm I sent texts asking for update. At 2:14pm I attempted to call and text sms asking what was happening Received an sms at 2:18pm stating they had attempted to call to confirm but cancelled as I did not answer and they weren’t going to travel without that. This was completely untrue which I explained, I had received absolutely no calls all text people to that response. Requested my deposit back however was told as it was a public holiday I would have to wait until Tuesday. I have messaged numerous times asking for confirmation that my deposit has been returned with no response from the company. It is now Thursday. Extremely sad to have to write this review but please be wary when using this company.