I have been a customer of Oscar Oscar for 3.5 years now. I was kept waiting for 15 minutes while another appointment (expensive hair treatment for a female) was being finished. I understand that one's day can get out of control, but what bothered me was the lack of communication from James.
I waited 17 minutes for him to finish, and it was only once that he said he would be "one minute". The way to solve this is to let the customer know that the stylist they have booked is running late and could they come in 15 minutes later. Simple. I did not appreciate sitting there for 15 minutes with no communication while James promoted his Instagram account to an obviously more worthwhile client. James felt it was unreasonable that I said I was considering walking out after the 15 minutes. I will not be going back.

Approximate cost: $90