HN Joondalup

Went to purchase a lounge suite, sales advisor confirmed there was stock by phoning the warehouse. Paid with no issues and reserved all the items for delivery. Purchase date was the 20th May with delivery the next Thursday. Thursday came and gone, no delivery no phone call. Phoned the next Monday where we are being told that the couch is being sent from Sydney and will arrive on Saturday. Saturday came and gone. Got a phone, essage from HN stating that it may be delovered sometime after the 15 June, but they do not know. Escalated to management who committed to chase up and resolve, will call me back the same day, still waiting. 10th June went into store and soke to management directly, who once again committed to get back to me by no later than Monday morning, I am still waiting. I have family siting on the floor now for 4 weeks, with no compensation from HN. There is no service, they just wanted to close the sale. I would have expected at the minimum a $500 store credit for the inconvenience. Very disappointed.

Approximate cost: $4200