Ordered laptop battery and received it within a couple of days just before Christmas. Problem, it was not the correct battery with a different part number than my receipt. Company first tried to say I had to pay return postage as it was my fault for ordering wrong battery! I pointed out my receipt showed the correct battery. Then sent me free postage label. They said they would not send replacement until they received first battery. Sent on the 29/12/17 with receipt from Post Office. 12 days later called them as still no battery. Then told not in stock could be another two weeks but no guarantees. They never had it in stock but weren't honest about it nor did they feel the need to let me know it was not in stock. My laptop will not operate without the battery. Luckily the old battery is still hanging in there. This is my work computer, I need it every day. Have opened a complaint with my credit card supplier to get my money back.
This is rubbish customer service.

Approximate cost: $50