ianb12

I've been to the shop a number of times to have my Seiko watch repaired. Always do a great job in a reasonable timeframe for a reasonable price.

I decided to use Gryphon on the basis that they manufactured as well as installed their own doors, even although the B&D product was just as good, if slightly more expensive. I paid the 50% deposit on 13/08 on the promise by sales guy that the door would be in by 16/09. They missed that date and eventually turned up on 1/10. Everything was wrong - the design of door & engine, the engine was not weather-proof, as ordered, the door was too large for the gap! Then followed a multiple week period whereby I would ring them once per week and they would promise to call back and never did. They were continually missing engine shipments and so my door could not be installed. I even escalated to the state manager who had no influence of delivery whatsoever, and DID NOT OFFER A DISCOUNT for the unbelievable bad service they were offering.The door finally turned up on 10/11. The installers were over an hour late because they discovered en route that Gryphon had not supplied them with the correct bolts! The 90 minute install job took 2.5 hours. It was a horrendous experience and in summary, DO NOT DEAL WITH GRYPHON, despite their price difference.

Approximate cost: $1900