Reviews by ianw610

This review is for Betta Wardrobes & Shower Screens Pty Ltd, Waverley NSW

verified email - 23 Feb 2024

Beware of this company

This has got to be the most unprofessional company I have ever dealt with. The cupboards were installed only to find that there was a deep scratch on one of the doors.
We were told that an assessor had to come and review the case. This took a month. Then they took the scratched door away and it came back a month later having been primed white, a totally different colour to the other doors. When my wife called to complain 2 of the employees put the phone down on her. We called the head office and we received an email from the general manager to say that we should simply paint all the other doors as that is what is expected of primed doors. We had no idea the consequences of choosing primed doors and that painting them was a must. The salesperson did not give us all the facts to make an informed decision and now we have to spend a lot of money painting them where we could have chose better quality doors for the same money. I have called him twice and he does not return calls. Betta wardrobes has essentially washed their hands off the matter. They aren't prepared to help us in any way. I would never use them again for their poor after service and bad attitude towards their customers.

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