Only upset about the service.
Just brought a Forester, but the service Horrible.
The sale person was very good and a professional person, a woman actually who had given me a good price but the first day I came to pick up the car the alarm system was not installed because of stock.
First problem as they call me the day to pick up my new car early in the morning and I have to pick up the car at 12PM as the car will be ready with all options alarm included but a call again to tell me that the car unfortunately will be ready at 4.00 PM. so a day off the work and no Alarm system installed. But a present of 2 side doors aluminium plate FREE of charge for the inconvenient so Thank's to the sales person who was upset because of this problem. Good reception as the car was paid completely.
Pictures of the car with a BOW and US my wife and I...Happy to see my new car...and forgetting about the problem of alarm, taking a different appointment with a condition that they will pick up the car at my place and leave me a car for the day. Driving the car to my place, actually a beautiful & smooth driving and waiting for their call to have my alarm system installed.
Week and half later no call but was myself calling them and after a few call back to me from one person to the next as they didn't know about the problem. All blah blah from someone telling me that I can bring my car to them as they have no staff to pickup my car at my place. Though a morning off the work. Bringing the car to them.....they lending me a car, good at least as they told me at first sight..
But today a day later, receiving this morning a call telling me I can pick up the car as the car is ready. So arriving around 10.30AM... car ready but no Alarm sound as you should hear when you lock the door so asking what's happen to the guy... but the guy doesn't know what's happen as he is not technical. A guy looking like a technical is coming to see the problem but he doesn't know also about the alarm.... Although telling that the car they bring to me is not my car but the registration plate is my ????? Although the car had been given back to me dirty inside and outside as it was clean when I bring it to them. So I am asking them to clean it. But nearly 3 hours passed and from phone call to phone call between [redacted due to personal identifier] and technical I will not know exactly the way this alarm will work +certificat of compliance vehicle Security system installation not signed by installer.I will need to see a different Subaru garage to find it. Lost two appointments with my clients this morning. And Upset as the service should be better.