Reviews by imogenc854

This review is for United Cinemas, Narellan NSW

verified email - 30 Jun 2017

DON'T EVER BUY A GIFTCARD FROM HERE! Brought one for my dad's birthday, as he is a loyal customer who goes to the movies at least once per week. Unfortunately our new puppy found and promptly chewed the card :(. I then went in to organise a replacement and had the slightly chewed gift card with visible number still on it, reciept and proof of purchase on my net bank. Was treated with extremely rude customer service both at Avalon and Warriewood. Was told there was nothing they could do as it would scan despite the gift card number still being visible, was basically yelled at when I asked if there was anyone else I could speak to or the number of the person in charge of giftcards. Left in tears and still can't believe there is nothing they can do when they have 3 presented evidence proof of purchase. Such as waste of money, time and a thoughtful gift. They've just lost two loyal customers.

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