Pity you need to have a star at all as it doesn't rate that high.
I have been on the telephone for 2 hours & 15mins on hold now, still waiting. I have been to this practice on on many occasions over a couple of decades.
It is pretty bad when you look at their system. 2hours plus to make an appointment over the telephone, then another 1-2 hours waiting to see your doctor from your allotted time.
I truly understand why people don't go to see a doctor. I was going to hang up, but out of curiosity I would like to see how long it takes to answer or will they just hang up while on hold...
Stay tuned...
2 hours & 38mins (driving equivalent, adelaide to pt pirie 233km) before getting through, so I would suggest having breakfast before making that call, pack a picnic hamper & something to drink, feet up, relax, now make the call.