You get what you pay for!!

I bought some RM Williams boots because they were $80.00 cheaper than the RM shop. I ordered on 25 June and chose the standard 3-4 day delivery with insurance. When the boots hadn't arrived by 3 July, I called them. They said, they'll be delivered from the factory tomorrow, sent to me on the 8 July. I said at this time they were for a birthday & absolutely had to be there by 11 July. Don't worry, they'll definitely be there by then, he said. By 8 July, still nothing, so I called again. He said he'd posted them that day, and should be with me tomorrow. I asked for the tracking number by email, no response. So I called again on 10 July. He gave me the tracking number which indicated it wasn't posted until late afternoon 8 July so there was no chance it would've been there by 9 July!! In the end the boots still hasn't arrived by 11 July so I had to run out and buy the boots from RM Williams after all!! When I asked portphillip to refund, he refused until he had the boots back!? Despite the fact I paid them for 'insurance.' I eventually sent the boots back and got the refund in my account 24 July... Almost one month after I'd originally bought them. Basically it was really, really hard work & I wish if just bought direct from RM in the first place!!

Approximate cost: $400